Privacy Policy

Last updated: September 9, 2024

1. Introduction

Vintage Valuation ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Details about electronics equipment you wish to have valued
• Payment information (processed securely through third-party payment processors)
• Communication records (emails, phone calls, messages)
• Professional credentials and qualifications (for expert witnesses)

Technical Information

We automatically collect certain technical information:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website and search terms used
• Device information and operating system

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing electronics valuation services
• Communicating about your valuation requests
• Processing payments and maintaining records
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Marketing communications (with your consent)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract performance: To provide valuation services you've requested
• Legitimate interests: To improve our services and prevent fraud
• Legal compliance: To meet regulatory and tax obligations
• Consent: For marketing communications and optional services

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Payment processors, IT support, and professional advisors
• Legal authorities: When required by law or to protect our rights
• Insurance companies: When providing valuations for insurance purposes (with your consent)
• Professional bodies: For certification and compliance purposes

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with access controls
• Regular security audits and updates
• Staff training on data protection
• Incident response procedures

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Meet legal and regulatory requirements (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Improve our services (anonymised data may be kept longer)

8. Your Rights

Under UK data protection law, you have the right to:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal information
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: For processing based on consent

9. Cookies and Tracking

Our website uses cookies to enhance your experience. See our Cookie Policy for detailed information about the cookies we use and how to manage them.

10. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

11. International Transfers

We primarily process data within the UK. If we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules

12. Contact Information

For any privacy-related questions or to exercise your rights, contact us:

• Email: [email protected]
• Phone: +44 20 7946 0958
• Post: Data Protection Officer
  Vintage Valuation
  125 Electronics House, Tech Quarter
  London EC2A 4DP, United Kingdom

13. Complaints

If you believe we have not handled your personal information properly, you can contact the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website. Please review this policy periodically for updates.